Due to an unexpected service incident, users may have encountered slowness when trying to upload submissions, as well as delayed Similarity Report generation in Turnitin, Turnitin UK, iThenticate (V1 and V2), Crossref Similarity Check, Turnitin Similarity, Originality, and SimCheck. Users accessing these services via an integration may also have been affected. We are pleased to advise that service has been restored.
The incident occurred between the following times:
PDT: May 15, 05:51 - May 15, 08:25 BST: May 15, 13:51 - May 15, 16:25 AEST: May 15, 22:51 - May 16, 01:25
We regret any inconvenience this may have caused if you were impacted by today’s incident.
Posted May 15, 2024 - 09:27 PDT
Investigating
We’ve run into some issues.
Turnitin, Turnitin UK, iThenticate (V1 and V2), Crossref Similarity Check, Turnitin Similarity, Originality, and SimCheck are currently experiencing an unexpected service incident. Users accessing these services via an integration may also be affected.
During this time, users may experience slowness when uploading submissions as well as delayed report generation.
We invite you to track the progress of this incident while we work to bring the service back to optimum health.
Posted May 15, 2024 - 06:58 PDT
This incident affected: iThenticate (iThenticate Report Processing Time), Americas (US environment) (Paper Submissions, Report Processing Time), Europe (EU environment) (Paper Submissions, Report Processing Time), Asia Pacific (Asia Pacific environment) (Paper Submissions, Report Processing Time), Crossref Similarity Check ((v1) Similarity Reports Generation, (v2) Paper Submissions Processing, (v2) Similarity Reports Generation), iThenticate 2.0 (iThenticate Report Processing Time, Similarity Report Generation), Turnitin (Turnitin Paper Submissions, Turnitin Report Processing Time), and Turnitin UK (Turnitin UK Paper Submissions, Turnitin UK Report Processing Time).