Turnitin Status

All Systems Operational

About This Site

Welcome to Turnitin's status page. From here you will be able find real-time information about the status of our environments as well as updates about scheduled maintenance and past incidents.
To better understand the content of this page, and which areas pertain to you and your institution's use of Turnitin, please go to https://help.turnitin.com/statuspage.htm to learn more.

Turnitin Operational

Turnitin.com Operational

Turnitin Logins Operational

Turnitin Paper Submissions Operational

Turnitin Report Processing Time Operational

Turnitin Feedback Studio Access Operational

Turnitin Feedback Studio Grading Access Operational

Turnitin UK Operational

Turnitinuk.com Operational

Turnitin UK Logins Operational

Turnitin UK Paper Submissions Operational

Turnitin UK Report Processing Time Operational

Turnitin UK Feedback Studio Access Operational

Turnitin UK Feedback Studio Grading Access Operational

iThenticate Operational

iThenticate Website Operational

iThenticate Report Processing Time Operational

iThenticate API Operational

Americas (US environment) Operational

Turnitin Logins Operational

Paper Submissions Operational

Report Processing Time Operational

API Operational

Europe (EU environment) Operational

Turnitin Logins Operational

Paper Submissions Operational

Report Processing Time Operational

API Operational

Asia Pacific (Asia Pacific environment) Operational

Turnitin Logins Operational

Paper Submissions Operational

Report Processing Time Operational

API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 9, 2021

No incidents reported today.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

Resolved - We’ve fixed it!

Some users accessing iThenticate may have experienced a discrepancy between the Similarity score shown when viewed on the website and on the downloaded PDF version of the report.

We are pleased to advise that service has been restored.

We encountered this issue between the following times:

PDT April 21st 14:40 - May 5th 05:20
BST April 21st 22:40 - May 5th 13:20
AEST April 22nd 07:40 - May 5th 22:20

Please accept our apologies if you were impacted by this disruption.
May 5, 05:20 PDT

Identified - A fix has been implemented. New submissions should now correctly reflect the Similarity score when viewed on the website.
Submissions previously made may still be affected. We will continue to investigate the matter.

As a workaround, users can continue to update the score shown on the iThenticate website by removing the current exclusion filters and reapplying them in the report settings.

We invite you to track our progress while we work to bring the service back to optimum health.
Apr 30, 13:32 PDT

Update - We are continuing to investigate discrepancies between the Similarity score shown when viewed on the website and on the downloaded PDF version of the report.

The Similarity score on the downloaded PDF version of the Similarity report is the accurate Similarity score.

Users accessing iThenticate via an API integration may also see a difference between the score shown in your submission system and the score shown when downloading the report.

As a workaround users can update the score shown on the iThenticate website by removing the current exclusion filters and reapplying them in the report settings.
Apr 30, 07:22 PDT

Investigating - iThenticate is currently experiencing some issues.

We are investigating discrepancies between the Similarity score shown when viewed on the website and on the downloaded PDF version of the report.

We invite you to track our progress while we work to bring the service back to optimum health.
Apr 30, 05:58 PDT

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.