All Systems Operational

About This Site

Welcome to Turnitin's status page. From here you will be able find real-time information about the status of our environments as well as updates about scheduled maintenance and past incidents.
To better understand the content of this page, and which areas pertain to you and your institution's use of Turnitin, please go to https://help.turnitin.com/statuspage.htm to learn more.

Turnitin Operational
Turnitin.com Operational
Turnitin Logins Operational
Turnitin Paper Submissions Operational
Turnitin Report Processing Time Operational
Turnitin Feedback Studio Access Operational
Turnitin Feedback Studio Grading Access Operational
Turnitin UK Operational
Turnitinuk.com Operational
Turnitin UK Logins Operational
Turnitin UK Paper Submissions Operational
Turnitin UK Report Processing Time Operational
Turnitin UK Feedback Studio Access Operational
Turnitin UK Feedback Studio Grading Access Operational
iThenticate Operational
iThenticate Website Operational
iThenticate Report Processing Time Operational
iThenticate API Operational
Americas (US environment) Operational
Turnitin Logins ? Operational
Paper Submissions Operational
Report Processing Time Operational
API Operational
Europe (EU environment) Operational
Turnitin Logins ? Operational
Paper Submissions Operational
Report Processing Time Operational
API Operational
Asia Pacific (Asia Pacific environment) Operational
Turnitin Logins ? Operational
Paper Submissions Operational
Report Processing Time Operational
API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 9, 2021

No incidents reported today.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021
Resolved - We’ve fixed it!

Some users accessing iThenticate may have experienced a discrepancy between the Similarity score shown when viewed on the website and on the downloaded PDF version of the report.

We are pleased to advise that service has been restored.

We encountered this issue between the following times:

PDT April 21st 14:40 - May 5th 05:20
BST April 21st 22:40 - May 5th 13:20
AEST April 22nd 07:40 - May 5th 22:20

Please accept our apologies if you were impacted by this disruption.
May 5, 05:20 PDT
Identified - A fix has been implemented. New submissions should now correctly reflect the Similarity score when viewed on the website.
Submissions previously made may still be affected. We will continue to investigate the matter.

As a workaround, users can continue to update the score shown on the iThenticate website by removing the current exclusion filters and reapplying them in the report settings.

We invite you to track our progress while we work to bring the service back to optimum health.
Apr 30, 13:32 PDT
Update - We are continuing to investigate discrepancies between the Similarity score shown when viewed on the website and on the downloaded PDF version of the report.

The Similarity score on the downloaded PDF version of the Similarity report is the accurate Similarity score.

Users accessing iThenticate via an API integration may also see a difference between the score shown in your submission system and the score shown when downloading the report.

As a workaround users can update the score shown on the iThenticate website by removing the current exclusion filters and reapplying them in the report settings.
Apr 30, 07:22 PDT
Investigating - iThenticate is currently experiencing some issues.

We are investigating discrepancies between the Similarity score shown when viewed on the website and on the downloaded PDF version of the report.

We invite you to track our progress while we work to bring the service back to optimum health.
Apr 30, 05:58 PDT
May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.