Due to an unexpected service degradation, users of Turnitin.com, TurnitinUK.com & iThenticate may have been unable to receive Similarity Reports for their submissions today. Users accessing these services via an integration, may also have been affected.
We are pleased to advise that service has been restored.
We encountered a degradation between the following times:
PDT July 22nd 05:37 – July 22nd 10:50 BST July 22nd 13:37 – July 22nd 18:50 AEST July 22nd 22:37 – July 23rd 03:50
Please accept our apologies if you were impacted by today’s degradation.
Posted Jul 22, 2021 - 11:07 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 22, 2021 - 10:31 PDT
Identified
The cause of this issue has been identified and a fix is being implemented.
Posted Jul 22, 2021 - 10:12 PDT
Update
We are continuing to investigate this issue and are working to bring the service back to optimum health. We apologise for any inconvenience this may cause.
Posted Jul 22, 2021 - 09:29 PDT
Update
We are continuing to investigate this issue and apologise for any inconvenience this may cause.
Posted Jul 22, 2021 - 08:35 PDT
Investigating
We’ve run into some issues.
Turnitin.com, TurnitinUK.com & iThenticate are currently experiencing an unexpected service degradation. Users accessing these services via an integration may also be affected.
During this time, you may find that Similarity Reports are not generating.
We invite you to track the progress of this degradation while we work to bring the service back to optimum health.
Posted Jul 22, 2021 - 07:37 PDT
This incident affected: iThenticate (iThenticate Report Processing Time), Turnitin (Turnitin Report Processing Time), and Turnitin UK (Turnitin UK Report Processing Time).