Turnitin Service Incident - Tuesday 31st October 2023
Resolved
Due to an unexpected service incident, Turnitin Feedback Studio and integration users may have experienced issues accessing papers and logging in.
We are pleased to advise that service has been restored.
The incident occurred between the following times:
PDT: October 31st 08:35 - October 31st 11:58
GMT: October 31st 15:35 - October 31st 18:58
AEDT: November 1st 02:35 - November 1st 05:58
We regret any inconvenience this may have caused if you were impacted by today’s incident.
Posted Oct 31, 2023 - 12:25 PDT
Update
We are continuing to monitor for any further issues.
Posted Oct 31, 2023 - 12:10 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 31, 2023 - 12:08 PDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 31, 2023 - 11:42 PDT
Identified
Turnitin Feedback Studio is currently experiencing an unexpected service incident.
During this time, users may have trouble logging in, or using Turnitin Feedback Studio. Users accessing Turnitin via an integration may also experience issues.
We invite you to track the progress of this incident while we work to bring the service back to optimum health.
Posted Oct 31, 2023 - 11:13 PDT
This incident affected: Turnitin (Turnitin.com, Turnitin Logins, Turnitin Paper Submissions, Turnitin Report Processing Time, Turnitin Feedback Studio Access, Turnitin Feedback Studio Grading Access), Turnitin UK (Turnitinuk.com, Turnitin UK Logins, Turnitin UK Paper Submissions, Turnitin UK Report Processing Time, Turnitin UK Feedback Studio Access, Turnitin UK Feedback Studio Grading Access), iThenticate (iThenticate Website, iThenticate Report Processing Time, iThenticate API), Americas (US environment) (Turnitin Logins, Paper Submissions, Report Processing Time, API), Europe (EU environment) (Turnitin Logins, Paper Submissions, Report Processing Time, API), Asia Pacific (Asia Pacific environment) (Turnitin Logins, Paper Submissions, Report Processing Time, API), Crossref Similarity Check ((v1) Website Logins, (v1) Similarity Reports Generation, (v1) API, (v2) Website Logins, (v2) Paper Submissions Processing, (v2) Similarity Reports Generation, (v2) API), Draft Coach (Draft Coach Paper Submissions, Draft Coach Report Processing Times, API), and iThenticate 2.0 (Native website login, iThenticate Report Processing Time, Similarity Report Generation).