Due to an unexpected service incident, you may have encountered an error when attempting to generate the AI report in Turnitin Originality, Similarity, SimCheck and iThenticate 2.0, as well as intermittent errors when accessing Similarity and AI reports via an integration. We are pleased to advise that service has been restored.
The incident occurred between the following times:
PST: 14th February 09:04 - 14th February 10:15 GMT: 14th February 17:04 - 14th February 18:15 AEDT: 15th February 04:04 - 15th February 05:15
We regret any inconvenience this may have caused if you were impacted by today’s incident.
Posted Feb 14, 2024 - 10:42 PST
Investigating
We’ve run into some issues.
Turnitin Originality, Similarity, SimCheck and iThenticate 2.0 are currently experiencing an unexpected service incident.
During this time, you may encounter an error when attempting to generate the AI report, as well as intermittent errors when trying to access both the Similarity and AI reports through an integration.
We invite you to track the progress of this incident while we work to bring the service back to optimum health.
Posted Feb 14, 2024 - 10:17 PST
This incident affected: Americas (US environment) (Paper Submissions, Report Processing Time) and Turnitin (Turnitin Paper Submissions, Turnitin Report Processing Time).