Due to an unexpected service incident, you may have been unable to upload files in Originality, CrossRef Similarity Check, Similarity, SimCheck and iThenticate V2 today. Users accessing via an integration may also have been affected.
We are pleased to advise that service has been restored. Submissions made via integrations may need to be resubmitted.
The incident occurred between the following times:
PDT: Thursday, 6th August 03:30 - Thursday, 6th August 05:35 BST: Thursday, 6th August 11:30 - Thursday, 6th August 13:35 AEST: Thursday, 6th August 20:30 - Thursday, 6th August 22:35
We regret any inconvenience this may have caused if you were impacted by today’s incident.
Posted Aug 06, 2026 - 05:52 PDT
Update
Users can now upload files without an error message but they may find a delay in processing.
Posted Aug 06, 2026 - 04:55 PDT
Identified
We’ve run into some issues.
Originality, CrossRef Similarity Check, Similarity, SimCheck and iThenticate V2 are currently experiencing an unexpected service incident. Integration users may also be affected.
During this time, you may find users encounter an error message when they try to upload files.
We invite you to track the progress of this incident while we work to bring the service back to optimum health.
Posted Aug 06, 2026 - 03:54 PDT
This incident affected: Americas (US environment) (Paper Submissions), Europe (EU environment) (Paper Submissions), Asia Pacific (Asia Pacific environment) (Paper Submissions), iThenticate 2.0 (Similarity Report Generation), and Crossref Similarity Check ((v2) Paper Submissions Processing).