Due to an unexpected service degradation, users of Turnitin, Turnitin UK, Turnitin Similarity, SimCheck, Originality, Crossref Similarity Check, iThenticate as well as users accessing Turnitin via an integration may have experienced delayed report-generation times for your Similarity Reports. We are pleased to advise that the service has been restored.
The incident occurred between the following times:
PST: February 17th 12:10 - February 17th 15:10 GMT: February 17th 20:10 - February 17th 23:10 AEDT: February 18th 07:10 - February 18th 10:10
Please accept our apologies if you were impacted by today’s incident.
Posted Feb 17, 2022 - 15:28 PST
A fix has been implemented and we are monitoring the results.
Posted Feb 17, 2022 - 15:09 PST
We’ve run into some issues.
Users using Turnitin, Turnitin UK, Turnitin Similarity, SimCheck, Originality, Crossref Similarity Check, iThenticate as well as users accessing Turnitin via an integration may experience a Similarity Report generation delay, and may find that the report processing time to be slower than usual.
We invite you to track the progress of this incident while we work to bring the service back to optimum health.
Posted Feb 17, 2022 - 15:04 PST
This incident affected: iThenticate (iThenticate Report Processing Time), Crossref Similarity Check ((v1) Similarity Reports Generation, (v2) Similarity Reports Generation), Draft Coach (Draft Coach Report Processing Times), Americas (US environment) (Report Processing Time), Europe (EU environment) (Report Processing Time), Asia Pacific (Asia Pacific environment) (Report Processing Time), Turnitin (Turnitin Report Processing Time), and Turnitin UK (Turnitin UK Report Processing Time).