Due to an unexpected service degradation, users of Turnitin and Turnitin UK may have experienced issues with uploading submissions, slowness, along with a delayed report-generation time for Similarity Reports. Users accessing these services via an integration may also have been affected.
We are pleased to advise that service has now been restored.
The incident occurred between the following times:
PDT: October 26th 07:15 - October 26th 13:18 BST: October 26th 15:15 - October 26th 21:18 AEDT: October 27th 01:15 - October 27th 07:18
Please accept our apologies if you were impacted by today’s incident.
Posted Oct 26, 2022 - 13:54 PDT
Monitoring
We have identified the issue, and we are currently working towards implementing a solution.
The previously reported slowness and issues with uploading submissions have been resolved, but users may still experience a delayed report-generation time for Similarity Reports.
We invite you to track the progress of this degradation while we work to bring the service back to optimum health.
Posted Oct 26, 2022 - 12:59 PDT
Investigating
We’ve run into some issues.
Users of Turnitin, TurnitinUK, and those also accessing these services via an integration may also be affected.
During this time, users may experience issues with uploading submissions, slowness, along with a delayed report-generation time for Similarity Reports.
We invite you to track the progress of this disruption while we work to bring the service back to optimum health.
Posted Oct 26, 2022 - 10:28 PDT
This incident affected: Turnitin (Turnitin.com, Turnitin Paper Submissions, Turnitin Report Processing Time) and Turnitin UK (Turnitinuk.com, Turnitin UK Paper Submissions, Turnitin UK Report Processing Time).