Due to an unexpected service degradation, iThenticate users accessing the service via our API may have experienced slowness when opening the Document Viewer, and been unable to view match details in the side panel. We are pleased to advise that service has been restored.
We encountered a degradation between the following times:
PST March 11 13:06 - PDT March 15 11:26 GMT March 11 21:06 - March 15 18:26 AEDT March 12 08:06 - March 16 05:26
Please accept our apologies if you were impacted by this degradation.
Posted Mar 15, 2021 - 12:41 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 15, 2021 - 11:40 PDT
Investigating
We’ve run into some issues.
iThenticate is currently experiencing an unexpected service degradation.
During this time, you may experience slowness when opening the Document Viewer and the match details in the side panel may fail to load. This should only affect users accessing the service via our API.
As a workaround, the match details can be accessed by opening the Text-only report.
We invite you to track the progress of this disruption while we work to bring the service back to optimum health.
Posted Mar 15, 2021 - 10:34 PDT
This incident affected: iThenticate (iThenticate API).