Due to an unexpected service incident, users in Europe may have encountered slowness or error messages within SimCheck, Similarity, Originality and iThenticate V2 today. We are pleased to advise that service has been restored.
The incident occurred between the following times:
PDT: May 21st, 02:00 - May 21st, 05:35 BST: May 21st, 10:00 - May 21st, 13:35 AEST: May 21st, 19:00 - May 21st, 22:35
We regret any inconvenience this may have caused if you were impacted by today’s incident.
Posted May 21, 2025 - 06:19 PDT
Identified
We’ve run into some issues.
Simcheck, Similarity, Originality and iThenticate V2 is currently experiencing an unexpected service incident.
During this time, you may find that you encounter slowness or error messages accessing these products.
We invite you to track the progress of this incident while we work to bring the service back to optimum health.
Posted May 21, 2025 - 05:08 PDT
This incident affected: Europe (EU environment) (Turnitin Logins, Paper Submissions, Report Processing Time, API) and iThenticate 2.0 (Native website login, iThenticate Report Processing Time, Similarity Report Generation).