Turnitin Service Incident - 14th April 2025

Incident Report for Turnitin

Resolved

We’ve fixed it!

Due to an unexpected service incident, users of Turnitin, Turnitin UK, Similarity, Originality, SimCheck, Authorship, iThenticate, Crossref, and iThenticate V2 — including those accessing these services via integrations, may have experienced delays in Similarity Report generation.

The incident occurred between the following times:

PDT: 23.20 April 13th, - April 14th, 02.45
BST: April 14th, 07:20 - April 14th, 10:45
AEST: April 14th, 16.20 - April 14th, 19.45

We regret any inconvenience this may have caused if you were impacted by today’s incident.

Posted Apr 14, 2025 - 03:07 PDT

Monitoring

Due to an unexpected service incident, users of Turnitin, Turnitin UK, Similarity, Originality, SimCheck, Authorship, iThenticate, Crossref, and iThenticate V2 — including those accessing these services via integrations — may experience delays in Similarity Report generation.

We appreciate your patience and invite you to track the progress of this incident as we work to restore full functionality.

Posted Apr 14, 2025 - 01:30 PDT

This incident affected: iThenticate (iThenticate Report Processing Time), Crossref Similarity Check ((v1) Similarity Reports Generation, (v2) Similarity Reports Generation), iThenticate 2.0 (iThenticate Report Processing Time), Americas (US environment) (Report Processing Time), Turnitin (Turnitin Report Processing Time), and Turnitin UK (Turnitin UK Report Processing Time).