Due to an unexpected service incident, users of Turnitin, Turnitin UK, and iThenticate V1 may have experienced intermittent slowness when accessing the service. This resulted in errors when logging in, submitting, and accessing reports. Users accessing the service via an integration may also have been affected.
We are pleased to advise that service has been restored.
The incident occurred between the following times:
PDT: October 28th 07:30 - October 28th 12:05 GMT: October 28th 14:30 - October 28th 19:05 AEST: October 29th 01:30 - October 29th 06:05
We regret any inconvenience this may have caused if today’s incident impacted you.
Posted Oct 28, 2024 - 12:15 PDT
Investigating
We’ve run into some issues.
Turnitin, Turnitin UK, and iThenticate V1 are currently experiencing an unexpected service incident. Users accessing the service via an integration may also be affected.
During this time you may experience intermittent slowness when accessing the service resulting in errors including when logging in, submitting and accessing reports.
We invite you to track the progress of this incident while we work to bring the service back to optimum health.
Posted Oct 28, 2024 - 09:52 PDT
This incident affected: Turnitin (Turnitin.com, Turnitin Logins, Turnitin Paper Submissions, Turnitin Report Processing Time, Turnitin Feedback Studio Access, Turnitin Feedback Studio Grading Access), Turnitin UK (Turnitinuk.com, Turnitin UK Logins, Turnitin UK Paper Submissions, Turnitin UK Report Processing Time, Turnitin UK Feedback Studio Access, Turnitin UK Feedback Studio Grading Access), and iThenticate (iThenticate Website, iThenticate Report Processing Time, iThenticate API).